FAQ

Ideahouse

Goods listed on our site are self-imported and stocked-in.
This means: 

  • No phantom products.

  • Stock information that is updated live.

  • Direct, wholesale prices.

  • Ready stock.

We believe in information transparency so you can make your own calculated decisions.

Order

Good news! There is no MOQ!
However, you will enjoy wholesale discounts with higher quantities.

You may place an order through our online shop or contact us to assist with the ordering process.

Yes, you can!
*Samples can be purchased and returned within 14 days of purchase for a full refund.
Returns must be in good condition along with original packaging.

*Except for hygiene-sensitive products (such as earphones and headphones).

Yes. Contact us to make a soft-reservation of up to 3 business days. 

Should another party express interest on the same product within this period, you will be contacted with priority to purchase the item or to have a cancellation.

Simply adjust the quantity at the product or cart page and the corresponding price will be shown.

Tip: Refer to 'Quantity/Price Tier' information under each product to jump to the next wholesale price tier.

    Eg: 1/ 200/ 300/ 500/ 1000
    Means that the price changes at 1pc, 200pcs, 300pcs... etc

For larger orders, 1 business day is preferred.
Otherwise, goods can be collected within the same business day.

For orders with printing, 5-7 business days.

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***During this lockdown, please expect some delays in order processing.

Orders without printing: 3-4 business days
Orders with printing: 7-10 business days

We strive to reduce this to get your goods out to you as soon as possible.

Printing

Usually 5-7 business days upon confirmation of approved artwork and receipt of 50% deposit.

However, during this lockdown, please expect some delays in order processing.

Orders without printing: 3-4 business days
Orders with printing: 7-10 business days

We strive to reduce this to get your goods out to you as soon as possible.

Yes, we do. This will be an additional cost.
Please get in touch with us so that we can understand the extent of your needs better.

You may upload your artwork file here, email or Whatsapp your dedicated Customer Service Executive. 

Artwork files should be submitted in Adobe Illustrator (.ai) format.
Other non-vector based file may cause delays in the production.

Outlines should be created on fonts to avoid loss of font type.

It is preferable to receive the highest resolution in order to correctly and accurately reproduce your logo/text.
If needed, tracing services are available.

You're likely viewing the price for a lower quantity.
A printing production will cost more in smaller quantities as there is fixed cost associated with the set up.

If your quantity is below the minimum, then the minimum fee will apply for the order.
Beyond the minimum quantity, it's charged per unit and becomes economical.
To see what the minimum quantity is, please refer to the individual print information here.

Payment

• Bank Transfer
• Debit/Credit Card (Visa & Mastercard)
• E-wallet: GrabPay/Boost/Touch 'N Go
• Credit (subject to approval of application)

Credit terms are offered to Preferred Agents only.
Once your company is eligible for credit terms, you will be sent a Credit Application Form to fill out. Applications will take 2-3 business days for approval and are subject to the management's discretion. 

Delivery

Delivery charges are according to the volumetric weight of your order.
Free delivery is available for orders above RM2,000 (within Klang Valley only).
Please view the shipping options available upon checkout.

We can assist to make courier arrangements via Skynet or Pos Laju for deliveries outside of Klang Valley. 

Yes, you can. Just inform your respective Customer Service Executive the details of your arrangement one business day in advance. 

Yes, we can! If you have your own Delivery Order which you would like us to include, please send it to us 1 business day in advance. 

Agents

Preferred Agents Program is a loyalty reward program set up for our agents. 
If you are a re-seller/agent of premium gifts and meet the conditions, you will be entitled to benefits.
To learn more, click here.