To complete your return, please provide the invoice or the order information.
Refunds will not be granted if:
items show obvious signs of use.
item is not in original condition, is damaged or missing parts for reasons not due to our error.
item is not in original packaging.
Refunds will be covered for cases where:
goods received are of unacceptable quality (eg: due to a non-functional manufacturing defect).
goods did not match the description by which they were sold.
goods were received damaged.
Returns due to change of mind:
Samples (one piece): Returns are applicable for 14 days from the date of receipt.
Wholesale/bulk orders: Returns are applicable within 7 days from the date of receipt with a 10% handling fee*. Returns beyond 7 days are subject to approval on a case-by-case basis with a 10% handling fee*.
*10% handling fee incurred is for the purpose of covering quality check and restocking procedures.
Upon receiving your returns, the goods will be inspected. This will take up to 2 business days.
Refund: If the request is approved, your refund will be processed within 3 business days. You may request a credit note or bank transfer.
Exchange: If the request is approved, the exchange will be processed in 1 business day. Shipping costs for the exchange due to our error will be borne by us.
Items on clearance are not eligible for the return policy.